Results From the Frontlines
The Challenge
At a global pharmaceutical manufacturer, one of the most complex monthly changeovers lived in the heads of a few technicians, all approaching retirement. None of it was documented. Every month, $70,000 in annual batch value depended on the right person being on shift, and the clock on that arrangement was running out.
The Squint Solution
The team put one expert through a single one-hour capture session. Using Squint's AR mapping and procedure generation, the Tribal Knowledge Agent turned that session into the changeover's standard. The result is visual, step-by-step work instructions mapped to the machine itself, with answers grounded only in the plant's approved knowledge. What lived in one expert's head became a procedure any qualified technician can run.
The Results
Today, any qualified technician executes the changeover with the same precision as the original expert, and the batch value no longer depends on who is on shift. Expertise outlasts the people who provided it. And the changeover was only the start. The same approach is now moving across the plant's other lines and Squint’s Standardization Agent ensures all new procedures follow the same requirements, from safety checks to approved abbreviations and terminology.
Industrial AI at Work
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Industrial AI used by leading global organizations
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