Results From the Frontlines
The Challenge
Technicians at a global materials handling company struggled to efficiently diagnose and repair complex forklift equipment. With up to 27,000 possible error codes across different models, technicians couldn't retain the knowledge required to troubleshoot quickly and accurately. They relied on dense technical manuals or escalated to senior experts.
The Squint Solution
The team digitized all 27,000 error code references and integrated them with Squint's AI-powered Copilot. Technicians could now ask natural language questions in real time as errors presented, and receive precise, model-specific guidance instantly.
The Results
Within five weeks of deployment, technicians were resolving issues 3x faster than their previous baseline. Instead of hunting through manuals or waiting for expert support, they accessed the exact troubleshooting steps they needed in the flow of work.
More stories from the frontline
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