Industrial AI at Work
The Challenge
At a top material handling company in North America, field technicians serviced equipment spanning thousands of error codes across more than 150 forklift models, including competitor machines they'd never trained on. The know-how lived in dense manuals and a handful of senior experts. An unfamiliar fault meant an escalation that pulled an expert off his own work, or a repeat truck roll that left a customer waiting with equipment down.
The Squint Solution
The team uploaded the manuals for all 27,000 error codes into Squint and made the knowledge instantly available to the entire crew. Now, any technician can simply describe the fault in plain language to Squint’s Assistant and get back precise, model-specific guidance in seconds — sourced from their approved documentation with links to the specific page and diagram in the relevant manual.
The Results
Within five weeks, technicians were resolving issues 3x faster than their previous baseline. As the rollout spread, every site got faster, not just a few standouts, with work-order resolution time down 75% on average and top technicians going from weeks of backlog to same-day fixes. The effect reaches past the company's own walls too. One dealer in its network has already saved over 7,000 labor hours this year using the same agent on the same equipment.
Industrial AI at Work
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Industrial AI used by leading global organizations
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