Results From the Frontlines
The Challenge
The Process Engineering team at a global health diagnostics company was fielding repeated support requests for a laboratory diagnostic device that required up to 11 restarts per week. Each restart meant operator downtime and engineering interruption, creating a recurring productivity drain.
The Squint Solution
The engineering team recorded their troubleshooting methodology in Squint and converted it into a step-by-step guided workflow. Operators could now access the same diagnostic logic and repair steps the engineers used, directly on the device.
The Results
Within one week of deployment, support tickets for the device dropped to zero. Eight weeks later, the engineering team still hadn't received a single escalation. Operators were successfully diagnosing and resolving issues independently using the expert troubleshooting workflow built in Squint.
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