Results From the Frontlines
The Challenge
At a global health diagnostics company, one laboratory device was monopolizing the process engineering team's calendar. It needed up to 11 restarts a week, and every restart meant an operator standing idle, a ticket in the queue, and an engineer pulled off project work to walk someone through the same fix again.
The Squint Solution
The engineering team recorded their troubleshooting methodology using a video and Squint’s Tribal Knowledge Agent turned it into an easy-to-follow, detailed procedure. Operators now work through the same diagnostic logic and repair steps the engineers use. When issues come up that go beyond the procedure steps, Squint’s Assistant answers questions using only the team's approved knowledge.
The Results
Support tickets for the device hit zero within a week of deployment. Eight weeks later, engineering still hadn't received a single escalation. The device stays in service, operators fix issues on the spot, and the engineers got their project time back. The company has since taken Squint beyond the production floor into workforce readiness.
Industrial AI at Work
→ TRUSTED ACROSS INDUSTRIES
Industrial AI used by leading global organizations
→ ENTERPRISE READY
Fast to deploy. Easy to integrate. Built to scale.
