Results From the Frontlines
The Challenge
A global environmental services company faced recurring equipment failures on critical machinery that only third-party specialists could diagnose and repair. Each incident meant multi-day outages and service costs up to $5M per machine annually.
The Squint Solution
During a scheduled specialist visit, the operations team used Squint to capture the complete troubleshooting and repair process, including diagnostic measurements, decision logic, and step-by-step repair procedures. The specialist's expertise was transformed into a reusable workflow accessible on any device.
The Results
In the first year after implementation, on-site technicians successfully resolved 90% of incidents independently using the Squint workflow. The company avoided an estimated $5M in specialist service costs while dramatically reducing downtime from multi-day outages to same-shift resolutions.
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