Results From the Frontlines
The Challenge
At a global industrial and energy management company, the maintenance standard existed on paper but not on the floor. The official instructions were written in a language many technicians couldn't read fluently, so crews worked from abbreviated bullet-point translations that missed important details. The crew had a standard, but in the field, it had a different procedure on every job.
The Squint Solution
The maintenance team captured the full procedure in a video and Squint’s Tribal Knowledge Agent turned it into visual, step-by-step work instructions that show the work rather than just describe it. Procedures appeared in each technician’s preferred language with every technical detail intact. For the first time, the documented standard and the executed procedure were the same, for every technician on every job.
The Results
Over the following 18 months, language-related errors dropped 98%. The team tracked more than 4,200 hours of downtime prevented, worth approximately $11M. Capturing a single standard and transforming it into visual work instructions, translated into each technicians preferred language removed an eight-figure problem.
Industrial AI at Work
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Industrial AI used by leading global organizations
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