Results From the Frontlines
The Challenge
At a global industrial and energy management company, critical maintenance instructions were written in a language many operators couldn't read fluently. Teams relied on abbreviated bullet-point translations, which stripped out essential detail and led to recurring execution errors on a multi-step maintenance procedure.
The Squint Solution
Using Squint's procedure authoring and translation tools, the maintenance team captured the complete procedure with visual, step-by-step instructions that transcended language barriers. They then used Squint's AI-powered translation tools to create localized versions in operators' preferred languages without losing technical detail.
The Results
Over the following 18 months, language-related errors during this maintenance procedure dropped by 98%. The team tracked 4,200+ hours of downtime prevented (valued at approximately $11M based on the facility's standard downtime cost of $450/hour). Operators across all shifts now access procedures in their preferred language with full context and visual guidance.
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